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What is included in a Phase One Value-Added Warranty as well as a Classic Warranty:

Have a Question about Warranties? Ask us!

Phase One Classic Warranty – Comes standard with all refurbished gear purchased from Digital Transitions

Classic Warranty & Services Digital Back Body Focal Plane Lenses Leaf Shutter Lenses
Warranty Period 1 Year 1 Year 1 Year 1 Year
Free Repair of Manufacturing Defects Yes Yes Yes Yes
Shutter Actuations Covered Unlimited 100,000 Unlimited 100,000
Product Defect Within First Month Repair Repair Repair Repair
Free Loan Unit During Repair No No No No
Free Camera Platform Exchange No      
24/7 Online Support Forum & Access to Knowledge Base Articles Yes Yes Yes Yes


Phase One IQ 2/3 Warranty – Comes with all NEW IQ 2/3 purchases.

Value-Added Warranty & Services IQ Backs Body Focal Plane Lenses Leaf Shutter Lenses
Warranty Period 5 Years 5 Year 5 Years 1 Year
Free Repair of Manufacturing Defects Yes Yes Yes Yes
Shutter Actuations Covered Unlimited 250,000 Unlimited 250,000
Product Defect Within First Month Replaced Replaced Replaced Replaced
Free Loan Unit During Repair Yes Yes Yes Yes
1x Free Camera Platform Exchange Yes      
24/7 Online Support Forum & Access to Knowledge Base Articles Yes Yes Yes Yes

 

Phase One IQ 1 Warranty – Comes with all NEW IQ 1 purchases.

Value-Added Warranty & Services IQ Backs Body Focal Plane Lenses Leaf Shutter Lenses
Warranty Period 1 Years 1 Year 3 Years 1 Year
Free Repair of Manufacturing Defects Yes Yes Yes Yes
Shutter Actuations Covered Unlimited 100,000 Unlimited 100,000
Product Defect Within First Month Replaced Replaced Replaced Replaced
Free Loan Unit During Repair No No No No
1x Free Camera Platform Exchange No      
24/7 Online Support Forum & Access to Knowledge Base Articles Yes Yes Yes Yes

3rd Party Warranties

We have been asked by our clients about offering “3rd party” warranties or “protection plans” for the equipment we sell. After doing the research, we have decided to continue with our policy of offering only manufacturers warranties to our clients. Common problems of the 3rd party programs were major delays in the repair process, inadequate repairs being made at unauthorized repair centers, and difficulty in making claims and getting reimbursed.  Although this may not be a significant issue with TV’s or bicycles, we feel it provides a false sense of insurance that doesn’t hold up for the type of equipment we sell. Our client relationships are too important to us.

All warranties shown on DT items are actual manufacturer warranties, even on pre-owned and refurbished systems. If a product we acquire doesn’t have it, we purchase it from the manufacturer directly. This happens after inspection, and before we offer it for sale. It’s what we like to call “1st Party Insurance”. We also offer the DT Continuing Care program for all clients to help supplement the manufacturer’s warranty so you are always taken care of.

If you have any questions regarding 3rd party warranties or our product’s manufacturer warranties we are an open book. Ask away!

Pre-Owned vs. Refurbished

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Many people do not realize that when they are looking to purchase a Used Phase One or Mamiya Leaf Digital Back or System they may not know everything that they are missing by buying a factory refurbished Digital Back.

We have created this handy chart to make sure anyone in the market for a Medium Format system knows what they are getting in to when they buy Used instead of Refurbished. In fact sometimes buying refurbished is cheaper than buying Pre-Owned or Used.

When a Digital Back is purchased outside of being certified refurbished (even from other dealers) the manufacturer’s warranty does not stay with it but instead stays with the original owner.

All warranties shown on DT items are actual manufacturer warranties. If a product we acquire doesn’t have it, we purchase it from the manufacturer directly. This happens after inspection, and before we offer it for sale. It’s what we like to call “1st Party Insurance”.