If you are in need of immediate assistance, please call 212-529-6825 and choose Option 4 for the support department.

Otherwise, fill out the form below and we will be in touch within 24 hours.

 

Help me DT, you're my only hope.

Not sure when your Phase One warranty is up? Just take a minute to fill in the information below and we’ll find out for you. Whether you purchased from DT or from a dealer that is no longer in business or you have been unhappy with the support you have been receiving, you can still upgrade your warranty through DT. Contact us to find out warranty options and pricing. Extended warranties are available whether your back is currently in or out of warranty.

Latest Capture One Software Latest XF Camera Firmware Latest DF+ Camera Firmware Latest IQ Digital Back Firmware Latest P+/P Digital back Firmware
Phase One Warranty Information Lens Visualizer Tools Phase One Product Manuals Capture One Video Tutorials

As a Digital Transitions client we provide you with complete Installation & Training.

  • DT Support Technicians will install your new digital back and camera systems, as well as the latest Phase One Capture One Software. We will make sure your new equipment is working with all of your existing hardware and software so you can start shooting immediately.
  • Thorough training on how to use your digital equipment and software to your staff.
  • Workflow solutions that we feel will work best for your studio based on your needs.
  • Troubleshooting Tips to minimize downtime.

Installation & Training is included with your purchase and is designed to get your team up and running on your schedule.

The Best in the Industry.

Don’t take our word for it, Phase One awarded us the Support Partner of the Year for 2015. We absolutely pride ourselves on the level of support we have to offer to our clients. We have full-time support specialists whose sole goal is to keep you running at 100% and address any questions or needs you may have. We’re friendly and only a phone call or email away! East or West Coast! Read more to see what you get as a DT client and find answers to common support questions.

Immediate Support: 877-367-8537 opt. 4

 

Our support hours are Monday thru Friday, 9 am – 8:30 pm ET.

 

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Our Support Team

Joseph King

NY Support | Ext. 2320 | E-Mail

Scott Newirth

NY Support | Ext. 2310 | E-Mail

Rudy Lorejo

LA Support | Ext. 2470 | E-Mail

Spencer Zidarich

NY Support | Ext. 2450 | E-Mail